Privacy Policy

I. General Provisions

These Regulations on the Privacy Policy (hereinafter referred to as the Regulations) is an official document of Nelian (the "Company" / "Operator") and defines the procedure for processing and protecting information about individuals (hereinafter referred to as Users) using services, information, Services, programs (including loyalty programs) and products of an online store located on the domain name nelian.ru (the "Site").

Confidentiality is important for the Company, as the purpose of this Privacy Policy is to protect the rights and freedoms of a person and citizen while processing his personal data, including protection of privacy rights, personal and family secrets, from unauthorized access and disclosure.

We have developed a Privacy Policy that describes how we process personal data - any actions (operations) or a set of actions (transactions) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, Storing, updating (updating, changing), extracting, using, transferring (distributing, providing, accessing), depersonalizing, blocking, deleting, destroying personal data.

Relations related to the processing of personal data and information about users of the Site are regulated by this Regulation, other official documents of the Operator and the current legislation of the Russian Federation

The processing of personal data is carried out by us on a legal and fair basis, acting reasonably and in good faith and on the basis of the principles:

- the legitimacy of the purposes and methods of processing personal data;
- good faith;
- the correspondence of the purposes of processing personal data to the purposes predetermined and claimed in the collection of personal data, as well as the powers of the Company;
- the correspondence between the volume and nature of the personal data being processed, the methods of processing personal data for the purposes of processing personal data

This Privacy Policy regulates any kind of processing of personal data and personal information (any personally identifiable information and any other information related to this) about individuals who are consumers of the Company's products or services.

This Policy extends to the processing of personal, personal data collected by any means, both active and passive, both online and without its use, from individuals located anywhere in the world.

II. Collection of personal data

The purpose of processing personal data is to fulfill the Operator's obligations to Users in relation to the use of the Site and its services.

Processing of personal data of users is carried out with the consent of the subject of personal data to the processing of his personal data.

Personal data is understood as any information related to a person directly or indirectly determined or determined by an individual (a personal data subject) and which can be used to identify a particular person or communicate with him.

We can ask for your personal information at any time when you contact the Company. The Company may use such data in accordance with this Privacy Policy. It can also combine such information with other information for the purpose of providing and improving its products, services, content (content) and communications.

Below are some examples of types of personal data that the Company can collect, and how we can use this information.

WHAT PERSONAL DATA WE COLLECT

We can collect various data / information, including:

- name and surname,
- date of birth;
- sex, marital status;
- mailing address;
- phone number;
- E-mail address;
- information about selected contacts;
- information about bank cards (full name, card number).

Personal data may also include additional User provided by the Operator in order to fulfill the Operator's obligations to Users arising from the service contract. The operator has the right, in particular, to request from the User a copy of the identity document or other document containing the User's name, surname, photo, as well as other additional data that, at the Operator's discretion, will be necessary and sufficient to identify such User and allow Abuse and violation of the rights of third parties.

When you involve others or invite them to communicate with us, the Company may collect the personal data you provide about these individuals, such as: first name, last name, date of birth, postal address, e-mail address and telephone number.

When processing personal data, we ensure the accuracy of personal data, their sufficiency, and in necessary cases, the relevance to the purposes of processing personal data.

III. Storage and use of personal data

Personal data of Users are stored exclusively in electronic media and processed using automated systems, except when manual processing of personal data is necessary in connection with the implementation of legal requirements.

HOW WE USE YOUR PERSONAL INFORMATION

The personal data we collect allows you to send you notices about new products, special offers and various events. They also help us improve our services, content and communications. If you do not wish to be included in our mailing list, you can unsubscribe at any time by informing us on the specified contacts for feedback, as well as making changes to your profile settings on the site.

From time to time we may use your personal information to send important notices containing information about changes in our terms, conditions and policies, as well as confirming orders placed by you and purchases made. Since such information is important to your relationship with the Company, you can not refuse to receive such messages.

We can also use personal information for internal purposes, such as: conducting audits, analyzing data and various studies to improve the Company's products and services, and interacting with consumers.

If you participate in a prize draw, competition or similar incentive event, we reserve the right to use the personal data provided by you to manage such programs.

COLLECTION AND USE OF INFORMATION NOT PERSONNEL

We also collect personal data that is not personal - data that does not directly associate them with any particular person. We can collect, use, transfer and disclose information that is not personal, for any purpose. Below are examples of information that is not personal, which we collect, and how we can use it:

We can collect personal data such as: information about the occupation, language, zip code, unique device identifier, location and time zone in which a product is used, in order to better understand consumer behavior and improve our products, services and communications.

We can also collect personal data / information about what the user is interested in on our website

IV. Transfer of personal data

Personal data of Users is not transferred to any third parties, except for the cases directly provided by these Rules.

The processing of the User's personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such means

The User agrees that the Operator has the right to transfer personal data to third parties, in particular courier services, postal organizations, telecommunication operators, etc., solely for the purposes specified in the "Collection of Personal Data" section of this Privacy Policy

When specifying the user or with the consent of the user, it is possible to transfer the User's personal data to third parties-counterparties of the Operator with the condition that such contractors take obligations to ensure the confidentiality of the information received, in particular, when using applications.

Applications used by Users on the Site are hosted and maintained by third parties (developers) who operate independently of the Operator and do not act on behalf of or on behalf of the Operator. Users are required to familiarize themselves with the rules for the provision of services and policies for the protection of personal data of such third parties (developers) before the use of relevant applications.

Personal data of the User can be transmitted at the request of authorized government bodies of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

The Operator shall block the personal data relating to the relevant User from the moment of the request or request of the User or his legal representative or the authorized body for protection of the rights of subjects of personal data for the verification period in case of revealing unreliable personal data or illegal actions.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

In some cases, the Company may provide certain personal information and information to strategic partners who work with the Company to provide products and services, or those that help the Company sell products and services to consumers. We provide to third parties the minimum amount of personal data required only to provide the required service or conduct the necessary transaction.

Personal information will be provided by the Company only in order to provide consumers with products and services, as well as to improve these products and services related to communications. Such information will not be provided to third parties for their marketing purposes.

To use your personal data for any other purpose we will request your consent to the processing of your personal data

SERVICE PROVIDERS

The company provides personal data / information to companies providing services such as: processing information, providing loans, executing customer orders, delivery, other consumer services, determining your interest in our products and services, conducting surveys aimed at studying our consumers or satisfying Quality of service. Such companies undertake to protect your information regardless of the country of its location.

OTHER PERSONS

The company may be required to disclose your personal data in accordance with the law, the judicial procedure, in court proceedings and / or on the basis of public inquiries or requests from state authorities on the territory or outside the territory of your host country. We may also disclose personal information / information about you if we determine that such disclosure is necessary or appropriate for national security, law enforcement or other socially important cases.

We may also disclose personal information / information about you if we determine that disclosure is necessary to enforce our terms and conditions or to protect our activities and our users. Additionally, in case of reorganization, merger or sale, we may transfer any or all personal information collected by us to the appropriate third party.

V. Destruction of personal data

Personal data of the user is destroyed when the user calls on the phone +7 (495) 518-25-41, +7 (926) 747-55-51 (daily 9:00 - 20:00) or by email manager@nelian.ru.

IDENTIFICATION FILES (SOOKIES) AND OTHER TECHNOLOGIES

Web site, interactive services and applications, e-mail messages and any other communications on behalf of the Company may use identification cookies and other technologies, such as pixel tags, web beacons. Such technologies help us to better understand the behavior of users, tell us which sections of our site were visited by users, and measure the effectiveness of advertising and network searches. We consider information collected by cookies and other technologies as non-personal information.

Our goal in such cases is to provide more convenient and personal interaction with the Company. For example, knowing your name, we can use it in our communications. Knowing that someone using your computer or device purchased a certain product or used a certain service, we can provide more complete correspondence to your interests of advertising messages and e-mail messages. Ultimately, all this knowledge helps us to provide you with the highest quality service.

If you can disable cookies in the settings of your web browser or mobile device. It should be noted that some functions of the website may become unavailable after disabling cookies.

As with most websites, we collect some information automatically and store it in the statistics files. Such information includes the address of the Internet protocol (IP address), the type and language of the browser, the information about the Internet service provider, the send and exit pages, information about the operating system, the date and time stamp, and information about visits. We use this information to understand and analyze trends, administer the site, study the behavior of users on the site and collect demographic information about our main user base in general. The company can use this information for its marketing purposes.

In some of our email messages, we use interactive links to information posted on the Company's website. When users go through such links, before they reach the destination page on our website, their requests go through a separate registration. We monitor such "passing" data in order to help us determine the interest in specific topics and measure the effectiveness of our communications with consumers. If you prefer that your messages are not tracked in this way, you should not go through text or graphic links in e-mail messages.

Pixel labels allow us to send e-mail messages in a format read by consumers, and inform us whether such messages were read. We can use this information to limit the number of messages sent to consumers or stop sending them.

Learn more about cookies.

VI. Protection of personal information

The company takes precautions - including legal, organizational, administrative, technical and physical - to ensure the protection of your personal data in accordance with Art. 19 of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data" in order to protect the User's personal data from unauthorized or accidental access to them, destruction, modification, blocking, copying, distribution, as well as other illegal actions of third parties.

When you use certain products, services or applications of the Company or post entries on forums, in chat rooms or social networks, the personal data you provide is visible to other users and can be read, collected or used by them. You are responsible for the personal data that you prefer to provide, in such cases yourself. For example, if you specify your name and e-mail address in a forum entry, such information is public. Please take precautions when using these functions.

INTEGRITY AND PRESERVATION OF PERSONAL INFORMATION

Interacting with the Company, you can easily maintain your personal data and information in an up-to-date state. We will store your personal data and information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer period of data and information storage is required by law or authorized by law.

We do not collect personal data about minors. If we become aware that we have received personal data about a minor, we will take steps to remove such information as soon as possible.

We strongly recommend that parents and other persons under the supervision of minors (legal representatives - parents, adoptive parents or guardians), monitor the use of minors' websites by minors.

VII. User references

To the present Privacy Policy and the relationship between the User and the Operator, the current legislation of the Russian Federation is applied.

Users have the right to send their requests to the Operator, including requests for the use of their personal data, the direction of withdrawal of consent to the processing of personal data in writing to the address specified in the General provisions of this provision, or in the form of an electronic document signed by a qualified electronic signature in accordance with Legislation of the Russian Federation, and sent by means of a feedback form.

The request sent by the User must comply with the requirements established by the Rules for applying to the Service and Support Service, namely:

- number of the main identity document of the user or his representative;
- information on the date of issue of the said document and the body that issued it;
- information confirming the participation of the user in relations with the Operator (in particular, the user's id number or a short (subdomain) name replacing the serial number id);
- signature of the User or his representative;
- E-mail address;
- contact number.

The operator undertakes to review and forward the response to the received request of the User within 30 days from the receipt of the request.

OTHER

In all other respects, which is not directly reflected in the Privacy Policy, the Company undertakes to follow the norms and provisions of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data"

A visitor to the Company's website that provides its personal information and information, thereby agrees with the provisions of this Privacy Policy.

The Company reserves the right to make any changes to the Policy at any time at its discretion with a view to further improving the system of protection against unauthorized access to personal data communicated by Users without the User's consent. When we make significant changes to the Privacy Policy, a notice is posted on our site along with an updated version of the Privacy Policy.

The operation of this Policy does not apply to the actions and Internet resources of third parties.

LLC "Center of Information Technologies" NELIAN "