We are pleased to make tech support of our equipment or to make consultation of its use.

We support telephone calls, Skype, Teamviewer, Supremo Control, Viber, WhatsApp, email to make you support and consultation - Contacts

To make you fast and correct Technical Support with Dianel equipment provide us the following information:

• 1. Your contact information: your name _____________ , country ____________ , town _____________ , telephone number _____________ , e-mail ____________ , Skype address __________ ;
• 2. Type of your practice? - _________
• 3. Name of seller ____________, date of purchase _________ , correct machines Trade name ____________ and Model number ___________, Serial number of your device/machine/equipment ______________  - check the marking sticker on device.
• 4. Version of Dianel software including updates (version is listed at start page) - __________________
• 5. Description about the problem you have, step by step to get the error you are describing _____________________________________ ;
• 6. Operation System version on your computer  ________________ - get it from "System" window.

Send all these information to Tech Support Department by email - Contacts.

Only in case of getting full information from you, we will make you fast, clear and effective Technical support to fix work of Dianel system.